Last updated: December 15, 2016
How do we collect and use information?
Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services (including your account), and to enable you to enjoy and easily navigate our Services.
Account Information. If you create an account to use the Services, we will collect certain information that can be used to identify you, such as your name, email address and phone number personally identifiable information ("Pll"). We may also collect your photograph, the names of organizations you are affiliated with and other information that is not considered PII because it cannot be used by itself to identify you. We will combine this information with Pll we have about you.
Information Collected Using Cookies and other Web Technologies. Like many website owners, we use automated data collection tools such as Cookies and Web Beacons to collect certain information.
"Web Beacons" (also known as clear gifs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user's hard drive, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).
Information Related to Use of the Services. Our servers automatically record certain information about how a person uses our Services and Rides (we refer to this information as "Log Data"), including information about Requesters, Labs and non-account holders ("Users"). Log Data may include information such as a User's Internet Protocol (IP) address, browser type, operating system, search terms entered on the Services, information submitted in connection with Orders, Service Contract and transaction-related information and other statistics. We use this information to administer the Services and we analyze (and may engage third parties to analyze) this information to improve and enhance the Services by expanding their features and functionality and tailoring them to our Users' needs and preferences. We may use a person's IP address to fight spam, malware and identity theft. We also use the IP Address to generate aggregate, non-identifying information about how our Services are used.
Information Disclosed in Connection with Business Transactions. Information that we collect from our users, including Pll, is considered to be a business asset. As a result, if we go out of business or enter bankruptcy or if we are acquired as a result of a transaction such as a merger, acquisition or asset sale, your Pll may be disclosed or transferred to the third-party acquirer in connection with the transaction.
Information Disclosed for Our Protection and the Protection of Others. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.
The Security of Your Information
We take reasonable measures to protect the information that we collect from or about you (including your Pll) from unauthorized access, use or disclosure. These measures include the use of Transport Layer Security (TLS), a cryptographic protocol, to encrypt communications and other information sent through our Services. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information. Please contact us firstname.lastname@example.org if you'd like more information about the measures we take to protect your information and the Services
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